Terms of
Purchase

• All orders are subject to acceptance and availability.
• By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information you provide is accurate and complete.
• Once you place an order, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order. It simply confirms that we have received it.
• Acceptance of your order and the formation of a contract between you and us will take place when we dispatch the products you have ordered and send you a dispatch confirmation email.
• We reserve the right to refuse or cancel an order for reasons including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified through our payment, credit or fraud-prevention checks.
• If we cancel an order after payment has been taken, the amount paid for the cancelled order will be refunded.

Products available for purchase are described on the Site.

We make reasonable efforts to ensure that all product details, descriptions and prices displayed on the Site are accurate. However, errors may occasionally occur.

If we discover an error in the price or description of a product you have ordered, we will inform you as soon as reasonably possible and give you the option to:

• confirm your order at the correct price or with the correct product information; or
• cancel your order.

If we are unable to contact you, we may treat the affected order as cancelled.

All prices are displayed in pounds sterling (GBP) and include VAT where applicable at the current rate.

Prices may change without notice. Any price change will not affect an order for which we have already sent you a dispatch confirmation.

Delivery costs are not included in product prices unless expressly stated otherwise. Any applicable delivery charges will be added to the total amount due and displayed during checkout.

Conformity of Goods

We are under a legal duty to supply products that conform to the contract. This means that products must be:

• as described;
• fit for purpose; and
• of satisfactory quality.

Your legal rights under the Consumer Rights Act 2015 are not affected by these Terms of Purchase.

For further information about your rights relating to returns and refunds, please refer to our Return Policy or visit the Citizens Advice website.

Payment for all orders must be made using a credit or debit card or another payment method made available on the Site.

By providing payment details, you confirm that you are authorised to use the credit card, debit card or other payment method selected.

Credit and debit card payments may be subject to validation checks and authorisation by the card issuer or payment provider.

If your card issuer or payment provider refuses or fails to authorise payment, we will not be liable for any resulting delay or non-delivery.

5.1 Product information

Information about the products sold through the Site is provided in the product description displayed next to each product.

5.2 Product appearance

We take reasonable care to display products accurately. However, products displayed on the Site may differ slightly in colour, shape, size or appearance from the physical product due to the characteristics and display settings of the device you use.

5.3 Expiry dates

Where applicable, the specific expiry date or best-before date of a product is indicated on the product packaging.

5.4 Expired products

If a product has already passed its applicable expiry date at the time it is delivered to you, please contact us. We will take back the affected product and either:

• replace it with an equivalent suitable product; or
• refund the amount paid for the expired product.

• Your goods will be delivered to the address you specified during the order process.
• We aim to deliver your goods within 1–5 working days from receipt of payment.
• In rare cases, delivery may take a few days longer. During promotions and public holidays, delivery may take longer than usual.
• Delivery costs are displayed at checkout.
• If you choose delivery to a pick-up point, such as a parcel locker, where available, you will be informed by SMS or email when your parcel has been delivered and is ready for collection.
• The notification will indicate how long the parcel will be held for collection.
• If the parcel is not collected within the specified period, it may be returned to us. You may incur additional charges or your order may be cancelled. Please refer to our Return Policy for further information regarding uncollected parcels.
• Delivery charges will be automatically added to your order total on the checkout page.
• Risk of loss of or damage to the products passes to you upon delivery. This means when the goods come into your physical possession or into the possession of a person identified by you to receive them.

If you purchase a subscription product, you agree to be charged on a recurring basis according to the subscription option selected during checkout, for example monthly or every three months.

Before completing your purchase, you will be clearly informed if you are entering into a recurring billing agreement. The information provided before purchase will include, where applicable:

• billing frequency, such as monthly or quarterly;
• the price charged for each billing cycle and whether that price may change;
• how and when you can cancel;
• any minimum subscription term;
• applicable refund terms; and
• any automatic renewal conditions.

You may cancel your subscription at any time through your account on the Site, where this option is available, or by contacting our support team at hello@cannumo.co.uk.

Cancellation must be completed before your next billing date if you wish to avoid being charged for the next subscription period. Any specific cancellation cut-off time applicable to your subscription will be detailed in your subscription confirmation.

Subscription prices and delivery schedules may change from time to time. If a change affects your active subscription, we will notify you in advance and give you the opportunity to cancel your subscription before the change takes effect.

Please refer to our Return Policy for detailed information about:

• your right to cancel;
• how to return products; and
• the conditions that apply to refunds.

Nothing in these Terms affects your statutory rights as a consumer.

Nothing in these Terms shall exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms relating to title and quiet possession implied by applicable law;
• any breach of your statutory rights as a consumer relating to products not being of satisfactory quality, fit for purpose or as described, including your rights under the Consumer Rights Act 2015; or
• liability for defective products under the Consumer Protection Act 1987.

Subject to the above, we will not be liable for any indirect or consequential loss or damage arising from any problem you notify us about.

To the extent permitted by law, our maximum liability to you in connection with any product purchased through the Site will be limited to the purchase price of that product.

Nothing in these Terms is intended to limit any liability that cannot legally be excluded or limited.

We are committed to providing high-quality products and service. If you have a complaint about our products or services, please contact us:

By email:
hello@cannumo.co.uk

By post:
CANNUMO LIMITED
10 Fuchsia Close
Priorslee
Telford
England
TF2 9PG

We aim to acknowledge complaints within 2 working days and to resolve disputes promptly and efficiently.

If we are unable to resolve a complaint to your satisfaction, we will provide information about any applicable Alternative Dispute Resolution (ADR) provider.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or their formation, subject to any mandatory rights available to you as a consumer under applicable law.

We reserve the right to change these Terms from time to time. Any changes will take effect when the updated Terms are published on the Site.

You should review the Terms each time you use the Site or make a purchase. The Terms applicable to an order will generally be those in force at the time the order is placed.

Your continued use of the Site or placement of an order after updated Terms have been published will signify your acceptance of the latest version of these Terms.

If you have any questions about these Terms of Purchase, please contact us:

By email:
hello@cannumo.co.uk

By post:

CANNUMO LIMITED
Company number: 16219662
10 Fuchsia Close
Priorslee
Telford
England
TF2 9PG